Blog Posts

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Capability Group

NRF 2026: What the world’s biggest retail stage is telling us

Our First Move VR Manual Handling Programme has been awarded Platinum at the 2025 LearnX Awards. Developed in partnership with Provention NZ, Uptale, and Briscoe Group, the programme uses immersive VR and behavioural science to build safer, more confident movement habits.

Capability Group

Capability Group wins platinum at LearnX Awards 2025

People know what safe looks like. They’ve seen the diagrams, watched the videos. But in the pressure of the moment, on the warehouse floor, behind the bar, or during a delivery run, those reminders fade fast. Behaviour reverts to habit. And risk returns.

Capability Group

Rethinking manual handling training: From tick-box to transformation

Whether it’s onboarding, systems training, embedding new ways of working or behavioural change, the expectation is clear: learning must be delivered at pace, be embedded in the flow of work, and show results fast.

Modern learning that delivers: Fast, relevant, and impactful

Retail turnover is expensive. Some estimates suggest it costs as much as 33% of a employee’s annual salary to replace them.

Capability Group

From high turnover to high performance: Strategies to retain retail talent

How to build a consistent, memorable and differentiated guest experience at scale

Capability Group

Empathy at scale: The secret to memorable guest experiences

How professional services firms can evolve their talent and succession strategies to retain top performers and build future-ready leadership pipelines.

Rethinking talent and succession in professional services

From improving communication to creating a sense of community among employees, our partner’s latest report is a must-read for anyone looking to make a difference in the lives of frontline workers.

Capability Group

5 insights to tackle the frontline’s toughest challenges

As the holiday season approaches, the pressure on retailers intensifies. Not only do customer numbers increase, but so does the need for seasonal hires who can hit the ground running. Effective onboarding is the difference between a smooth holiday season and one filled with challenges and disruptions.

Capability Group

How to get new hires ready for the holiday rush: practical tips for retailers

While much has been talked about how retailers can manage changes at a corporate level, there’s a gap when it comes to equipping frontline teams to keep pace with this digital transformation.

Capability Group

How to empower your frontline retail teams for constant change?

In hospitality, the onboarding process isn't just about getting new hires up to speed on basic procedures—it’s your chance to empower them to deliver exceptional guest experiences from day one.

Capability Group

How to build a Hospitality onboarding process that drives exceptional guest experiences

The hospitality industry is one of the most dynamic sectors, constantly adapting to shifting guest expectations and operational challenges. But as businesses evolve, so must the methods used to train and upskill employees.

Capability Group

Investment in learning = investment in guest experience = revenue growth

Manual handling injuries are a costly issue across industries like retail, healthcare, and manufacturing.

Capability Group

Workplace safety - Why VR is the key to effective manual handling

In today’s workplaces, manual handling injuries are a costly and persistent challenge. With businesses facing rising injury-related expenses, the demand for effective, scalable training has never been greater. That’s why Capability Group, in partnership with Provention, is proud to introduce First Move VR

Capability Group

First Move: Revolutionising manual handling training with VR

We are absolutely thrilled to announce that Toi Moana Bay of Plenty Regional Council has won Bronze at the 2024 Brandon Hall Group HCM Excellence Awards® with the programme ‘Toi Moana Whakarangatira Wānanga’

Capability Group

Capability Group and Toi Moana win Bronze at 2024 Brandon Hall Group Excellence Awards

The impact of poor manual handling practices extends far beyond immediate workforce injuries. From lost productivity and increased absenteeism to higher insurance premiums and potential legal liabilities, the hidden costs of poor manual handling can be staggering.

Capability Group

The hidden costs of poor manual handling practices

Capability Group is thrilled to announce the launch of "Leadership Lab: Learning Beyond Walls", a series of facilitator-led, VR-infused leadership development workshops. These innovative workshops combine the best of traditional classroom-style learning with cutting.

Capability Group

Capability Group unveils Leadership Lab: Learning beyond walls

Ready to create a dynamic learning experience that excites new hires and sets them up for success? This guide from our partner Axonify dives deep into the world of personalised and adaptive learning, offering insights and strategies to transform your training programmes.

Capability Group

How to move from traditional one-size-fits-all training to personalised learning experiences?

Dive into our white-paper “Reimagine the Onboarding Experience” a comprehensive resource designed to equip you with the knowledge, tools, and strategies necessary to design onboarding experiences that support your people to be competent and confident in their role from day one.

Capability Group

Where are organisations falling short with their onboarding programmes?

The retail industry is constantly changing with new trends and evolving customer expectations. Training your team can feel like an uphill due to limited time, especially for frontline workers. Here are few reasons why microlearning is a game-changer for retail success

Capability Group

Microlearning: The big impact strategy for retail success

At the heart of this transformation is your workforce – are they equipped with the skills and mindset to thrive in this transformation?

Capability Group

Navigating the digital transformation: Building a future-ready workforce in retail

With so much hype, it's hard to separate fact from fiction. Is microlearning a transformative concept or just another fad? In collaboration with Axonify, we introduce The Ultimate Guide to Microlearning, a comprehensive resource designed to equip you with the knowledge and strategies to implement a truly effective microlearning strategy.

Capability Group

How to build an effective microlearning strategy

The hospitality industry is undergoing a profound transformation. From simplifying contactless check-ins to delivering AI-enhanced guest experiences, technology is reshaping traditional practices in remarkable ways.

Capability Group

Shaping the future of Hospitality training: Embracing technology and empowering talent

48% of hospitality managers say a lack of employee training is impacting day-to-day operations.

Capability Group

Unlocking success in Hospitality through effective training

Capability Group is thrilled to announce a strategic partnership with Meta for Work, set to redefine learning experiences across the Asia-Pacific (APAC) region.

Capability Group

Capability Group is now a Meta for Work Premier Partner

In collaboration with Axonify, we introduce The Hospitality Enablement Toolkit, a comprehensive resource designed to equip you with the knowledge, tools, and strategies necessary to drive employee enablement effectively within your organisation.

Capability Group

The Hospitality Enablement Toolkit

With the rise of generative AI and a focus on personalisation , the latest Forrester’s report goes beyond just analysing existing Learning Management Systems (LMS). It unveils the future of learning.

Capability Group

Investing wisely: The strategic value of the right learning platform

In the dynamic realm of hospitality, where competition is fierce and guest expectations are constantly evolving, leaving a lasting impression on every guest who walks through your doors has become more crucial than ever.

Capability Group

Creating lasting impressions: Elevating hospitality excellence

The pace of digital transformation continues unabated across many large organisations and most sectors in the APAC region. As a result, employees need to adapt and learn new skills and new ways of working quickly and efficiently.

Capability Group

Making VR learning accessible to all: Meet Uptale, Capability Group’s new VR partner.

In collaboration with Axonify, we present the Ultimate Guide to Microlearning — an insightful resource designed to expose common myths and showcase the true potential of microlearning when implemented effectively.

Capability Group

The 7 common microlearning myths

Our partner, Axonify, has introduced Max – a revolutionary conversational generative AI tool designed to redefine how frontline teams access vital information on the job.

Capability Group

Empowering frontline teams with Max by Axonify

Today, Capability Group launches its new end-to-end Extended Reality (XR) Practice delivering XR strategy, hardware and software support, access to a wide variety of VR learning platforms, content and managed services across the APAC region.

Capability Group

Introducing our new Extended Reality Practice

We are thrilled to announce that, together with Added Insight, we recently became one of the few learning and development organisations in the world to be awarded B Corp certification.

Capability Group

Making business a force for good: Capability Group and Added Insight join the global B Corp movement

We were honoured to receive two Brandon Hall Group HCM Excellence Awards in recognition of our commitment to fostering diversity, equity, and inclusion through innovative programmes created in collaboration with our clients.

Capability Group

Capability Group wins two Brandon Hall Excellence Awards in Diversity, Equity & Inclusion

The escalating demand for aged care services, driven by a growing elderly population and increased life expectancy, is placing an unprecedented challenge on the industry.

Capability Group

Managing the growing demand: Navigating Australian workforce challenges in Aged Care

While product quality, pricing strategies, and marketing efforts have traditionally taken centre stage, a new paradigm has emerged: the significance of employee experience.

Capability Group

Employee experience: more than just a buzzword

Traditional training methods often fall short in engaging learners and retaining knowledge, but there's a better way. XR / VR technology and online immersive experiences have the potential to revolutionise the way corporate learning programmes are delivered.

Capability Group

Transforming workforce training with Virtual Reality

According to the latest Bureau of Crime Statistics and Research data, retail theft in NSW increased by 23.7% in the 12 months to December 2022.

Capability Group

Navigating challenging situations: what’s happening in retail and grocery

The partnership will work to scale adoption in the region as use cases rapidly expand.

Capability Group

Capability Group + Talespin collaborate to bring immersive learning solutions to APAC region

Capability Group + Degreed partner to support APAC companies to create a continuous learning culture that attracts, grows and retains talent.

Capability Group

Degreed arrives in Asia

Get inside the Axonify deskless report and explore the biggest challenges frontline workers are facing – and how to overcome them.

Capability Group

What do deskless and workers need to stay happy, productive, and loyal?

Metaverse technology and online immersive experiences are gaining in popularity and have the potential to revolutionise the way corporate learning programmes are delivered.

Capability Group

Learning in the metaverse: fad or trend

In today's rapidly evolving world the ability to learn, build skills, and adapt quickly is a critical competency for any organisation.

Capability Group

How to build skills faster using VR

On the 14th and 15th of March, the Retail Leaders Conference in Melbourne brought together retail industry professionals, executives, and leaders to discuss the latest trends and innovations in the retail industry.

Capability Group

New Data Reveals the Secret to Outlasting Retail’s Volatility

Onboarding should not be about how much information you can cram into someone’s head as quickly as possible. Instead, the goal should be to give employees what they need to do the job. Get a deep dive into how to measure the real impact of an onboarding programme.

Capability Group

The real impact of a well-designed onboarding programme

Getting the onboarding process right is more important than ever before given all that has happened recently. It starts with a shift in how we think about onboarding.

Capability Group

Is onboarding broken?

Recently Drew McGuire from Capability Group hosted a webinar to discuss existing and new approaches to onboarding in a hybrid world. It was a fascinating conversation packed with insights and practical tips to improve your organisation’s onboarding process

Capability Group

Onboarding in a hybrid world

Capability Group

Don't Poke The Bear: 8 Tips For Dealing With Difficult Customers

Singapore organisations have a fight on their hands to attract and hold on to the region’s best and brightest.

Capability Group

Winning the war for talent | Singapore

Even before Covid-19, Australian companies were concerned about their ability to retain and replace key staff. Since the start of the pandemic, the ‘war for talent’ has escalated with huge demand for skilled workers in certain sectors and a shortage of suitably qualified candidates.

Capability Group

Winning the war for talent | Australia

"If you can't measure it, you can't improve it," is a quote attributed to Peter Drucker, the man who invented modern business management. For far too long, measuring the impact of learning has been an exception to this rule.

How to measure the impact of learning and development

The starting point with any L&D programme is to correctly diagnose and understand the pain points in your business you want to positively impact. That allows you to design a learner journey to address those particular challenges.

How to design learning experiences that have a positive business impact

Capability Group

The technology providing a window into L&D impact

Capability Group

New demands on L&D put data in the spotlight

As the pandemic disruption of the workforce slowly evolves around the world it has become clear that the hybrid model is here to stay.

A human-centred approach to leadership for a hybrid model of working

The next 3 years: A snapshot of challenges

As much of Australia and New Zealand is in the midst of further lockdowns we find ourselves again forced into a remote working environment. One that we are more familiar with and more equipped for than in our first experience in March 2020.

The biggest remote working experiment 2.0

Aged care operators face a number of challenges amid rising demand for their services in the next decade. The providers that will lead during this time of substantial change will be those who can attract employees, train them on the job and retain workers long-term by offering clear paths to career development and job security.

Capability Group

Aged care training and development in the spotlight as sector overhauls

The challenge for frontline employees starting a new role is significant as they are expected to quickly be able to perform in customer-facing roles. According to Aberdeen Group, new employees are 69% more likely to stay longer than three years if they experience well-structured onboarding.

How Lowe’s starts employees off right with frontline-first onboarding

Recently we partnered with a significant Australian retailer to help transition their frontline staff from face to face learning to learning online. This blog looks at how we were able to solve their learning challenge by successfully utilising Capability Group’s learning design principles to provide effective blended learning solutions.

Blended learning for digital transformation

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