Blog Posts

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

How to build a consistent, memorable and differentiated guest experience at scale

Empathy at Scale: The Secret to Memorable Guest Experiences

How professional services firms can evolve their talent and succession strategies to retain top performers and build future-ready leadership pipelines.

Rethinking Talent and Succession in Professional Services

From improving communication to creating a sense of community among employees, our partner’s latest report is a must-read for anyone looking to make a difference in the lives of frontline workers.

Capability Group

5 insights to tackle the frontline’s toughest challenges

As the holiday season approaches, the pressure on retailers intensifies. Not only do customer numbers increase, but so does the need for seasonal hires who can hit the ground running. Effective onboarding is the difference between a smooth holiday season and one filled with challenges and disruptions.

Capability Group

How to get new hires ready for the holiday rush: practical tips for retailers

While much has been talked about how retailers can manage changes at a corporate level, there’s a gap when it comes to equipping frontline teams to keep pace with this digital transformation.

Capability Group

How to empower your frontline retail teams for constant change?

In hospitality, the onboarding process isn't just about getting new hires up to speed on basic procedures—it’s your chance to empower them to deliver exceptional guest experiences from day one.

How to build a Hospitality onboarding process that drives exceptional guest experiences

The hospitality industry is one of the most dynamic sectors, constantly adapting to shifting guest expectations and operational challenges. But as businesses evolve, so must the methods used to train and upskill employees.

Investment in learning = investment in guest experience = revenue growth

Manual handling injuries are a costly issue across industries like retail, healthcare, and manufacturing.

Capability Group

Workplace safety - Why VR is the key to effective manual handling

In today’s workplaces, manual handling injuries are a costly and persistent challenge. With businesses facing rising injury-related expenses, the demand for effective, scalable training has never been greater. That’s why Capability Group, in partnership with Provention, is proud to introduce First Move VR

First Move: Revolutionising Manual Handling Training with VR

We are absolutely thrilled to announce that Toi Moana Bay of Plenty Regional Council has won Bronze at the 2024 Brandon Hall Group HCM Excellence Awards® with the programme ‘Toi Moana Whakarangatira Wānanga’

Capability Group

Capability Group and Toi Moana win Bronze at 2024 Brandon Hall Group Excellence Awards

The impact of poor manual handling practices extends far beyond immediate workforce injuries. From lost productivity and increased absenteeism to higher insurance premiums and potential legal liabilities, the hidden costs of poor manual handling can be staggering.

Capability Group

The hidden costs of poor manual handling practices

Capability Group is thrilled to announce the launch of "Leadership Lab: Learning Beyond Walls", a series of facilitator-led, VR-infused leadership development workshops. These innovative workshops combine the best of traditional classroom-style learning with cutting.

Capability Group

Capability Group Unveils Leadership Lab: Learning Beyond Walls

Ready to create a dynamic learning experience that excites new hires and sets them up for success? This guide from our partner Axonify dives deep into the world of personalised and adaptive learning, offering insights and strategies to transform your training programmes.

Capability Group

How to move from traditional one-size-fits-all training to personalised learning experiences?

Dive into our white-paper “Reimagine the Onboarding Experience” a comprehensive resource designed to equip you with the knowledge, tools, and strategies necessary to design onboarding experiences that support your people to be competent and confident in their role from day one.

Where are organisations falling short with their onboarding programmes?

The retail industry is constantly changing with new trends and evolving customer expectations. Training your team can feel like an uphill due to limited time, especially for frontline workers. Here are few reasons why microlearning is a game-changer for retail success

Microlearning: The big impact strategy for retail success

At the heart of this transformation is your workforce – are they equipped with the skills and mindset to thrive in this transformation?

Capability Group

Navigating the digital transformation: Building a future-ready workforce in retail

With so much hype, it's hard to separate fact from fiction. Is microlearning a transformative concept or just another fad? In collaboration with Axonify, we introduce The Ultimate Guide to Microlearning, a comprehensive resource designed to equip you with the knowledge and strategies to implement a truly effective microlearning strategy.

Capability Group

How to build an effective microlearning strategy

The hospitality industry is undergoing a profound transformation. From simplifying contactless check-ins to delivering AI-enhanced guest experiences, technology is reshaping traditional practices in remarkable ways.

Capability Group

Shaping the future of Hospitality training: Embracing technology and empowering talent

48% of hospitality managers say a lack of employee training is impacting day-to-day operations.

Unlocking success in Hospitality through effective training

Capability Group is thrilled to announce a strategic partnership with Meta for Work, set to redefine learning experiences across the Asia-Pacific (APAC) region.

Capability Group is now a Meta for Work Premier Partner

In collaboration with Axonify, we introduce The Hospitality Enablement Toolkit, a comprehensive resource designed to equip you with the knowledge, tools, and strategies necessary to drive employee enablement effectively within your organisation.

Why empowering your Hospitality workforce matters?

With the rise of generative AI and a focus on personalisation , the latest Forrester’s report goes beyond just analysing existing Learning Management Systems (LMS). It unveils the future of learning.

Investing wisely: The strategic value of the right learning platform

In the dynamic realm of hospitality, where competition is fierce and guest expectations are constantly evolving, leaving a lasting impression on every guest who walks through your doors has become more crucial than ever.

Creating lasting impressions: Elevating hospitality excellence in 2024

The pace of digital transformation continues unabated across many large organisations and most sectors in the APAC region. As a result, employees need to adapt and learn new skills and new ways of working quickly and efficiently.

Capability Group

Making VR learning accessible to all: Meet Uptale, Capability Group’s new VR partner.

In collaboration with Axonify, we present the Ultimate Guide to Microlearning — an insightful resource designed to expose common myths and showcase the true potential of microlearning when implemented effectively.

Capability Group

The 7 common microlearning myths

Our partner, Axonify, has introduced Max – a revolutionary conversational generative AI tool designed to redefine how frontline teams access vital information on the job.

Capability Group

Empowering frontline teams with Max by Axonify

Today, Capability Group launches its new end-to-end Extended Reality (XR) Practice delivering XR strategy, hardware and software support, access to a wide variety of VR learning platforms, content and managed services across the APAC region.

Capability Group

Introducing our new Extended Reality Practice

We are thrilled to announce that, together with Added Insight, we recently became one of the few learning and development organisations in the world to be awarded B Corp certification.

Capability Group

Making business a force for good: Capability Group and Added Insight join the global B Corp movement

We were honoured to receive two Brandon Hall Group HCM Excellence Awards in recognition of our commitment to fostering diversity, equity, and inclusion through innovative programmes created in collaboration with our clients.

Capability Group

Capability Group wins two Brandon Hall Excellence Awards in Diversity, Equity & Inclusion

The escalating demand for aged care services, driven by a growing elderly population and increased life expectancy, is placing an unprecedented challenge on the industry.

Capability Group

Managing the growing demand: Navigating Australian workforce challenges in Aged Care

While product quality, pricing strategies, and marketing efforts have traditionally taken centre stage, a new paradigm has emerged: the significance of employee experience.

Capability Group

Employee experience: more than just a buzzword

Traditional training methods often fall short in engaging learners and retaining knowledge, but there's a better way. XR / VR technology and online immersive experiences have the potential to revolutionise the way corporate learning programmes are delivered.

Capability Group

Transforming workforce training with Virtual Reality

According to the latest Bureau of Crime Statistics and Research data, retail theft in NSW increased by 23.7% in the 12 months to December 2022.

Capability Group

Navigating challenging situations: what’s happening in retail and grocery

The partnership will work to scale adoption in the region as use cases rapidly expand.

Capability Group

Capability Group + Talespin collaborate to bring immersive learning solutions to APAC region

Capability Group + Degreed partner to support APAC companies to create a continuous learning culture that attracts, grows and retains talent.

Capability Group

Degreed arrives in Asia

Get inside the Axonify deskless report and explore the biggest challenges frontline workers are facing – and how to overcome them.

Capability Group

What do deskless and workers need to stay happy, productive, and loyal?

Metaverse technology and online immersive experiences are gaining in popularity and have the potential to revolutionise the way corporate learning programmes are delivered.

Capability Group

Learning in the metaverse: fad or trend

In today's rapidly evolving world the ability to learn, build skills, and adapt quickly is a critical competency for any organisation.

Capability Group

How to build skills faster using VR

On the 14th and 15th of March, the Retail Leaders Conference in Melbourne brought together retail industry professionals, executives, and leaders to discuss the latest trends and innovations in the retail industry.

Capability Group

New Data Reveals the Secret to Outlasting Retail’s Volatility

Onboarding should not be about how much information you can cram into someone’s head as quickly as possible. Instead, the goal should be to give employees what they need to do the job. Get a deep dive into how to measure the real impact of an onboarding programme.

Capability Group

The real impact of a well-designed onboarding programme

Getting the onboarding process right is more important than ever before given all that has happened recently. It starts with a shift in how we think about onboarding.

Capability Group

Is onboarding broken?

Jordan Cohen, a Business Analyst with the Capability Group, played for the Black Sticks men’s hockey team at the recent Commonwealth Games in Birmingham. Here’s his reflections on an incredible experience.

The highs and lows of international hockey

Recently Drew McGuire from Capability Group hosted a webinar to discuss existing and new approaches to onboarding in a hybrid world. It was a fascinating conversation packed with insights and practical tips to improve your organisation’s onboarding process

Capability Group

Onboarding in a hybrid world

I’ve dreamed of playing for New Zealand ever since I was little. I didn’t really care what sport it was. I just wanted to make it to the top.

From Business Analyst to the Black Sticks

Capability Group

Don't Poke The Bear: 8 Tips For Dealing With Difficult Customers

Singapore organisations have a fight on their hands to attract and hold on to the region’s best and brightest.

Capability Group

Winning the war for talent | Singapore

Even before Covid-19, Australian companies were concerned about their ability to retain and replace key staff. Since the start of the pandemic, the ‘war for talent’ has escalated with huge demand for skilled workers in certain sectors and a shortage of suitably qualified candidates.

Capability Group

Winning the war for talent | Australia

"If you can't measure it, you can't improve it," is a quote attributed to Peter Drucker, the man who invented modern business management. For far too long, measuring the impact of learning has been an exception to this rule.

How to measure the impact of learning and development

The starting point with any L&D programme is to correctly diagnose and understand the pain points in your business you want to positively impact. That allows you to design a learner journey to address those particular challenges.

How to design learning experiences that have a positive business impact

Capability Group

The technology providing a window into L&D impact

Capability Group

New demands on L&D put data in the spotlight

As the pandemic disruption of the workforce slowly evolves around the world it has become clear that the hybrid model is here to stay.

A human-centred approach to leadership for a hybrid model of working

The next 3 years: A snapshot of challenges

As much of Australia and New Zealand is in the midst of further lockdowns we find ourselves again forced into a remote working environment. One that we are more familiar with and more equipped for than in our first experience in March 2020.

The biggest remote working experiment 2.0

A 2021 US future workforce survey of more than 200 HR leaders(conducted by Lyra Health, Boston University and Future Workplace) identifies the following top 5 strategic priorities for 2021.

The changing pandemic-induced priority shifts for leaders

The learning landscape has changed drastically. The implementation of new technologies and ideologies surrounding learning has swept through corporates and academia alike, with the demand for more accessible (and useful) learning experiences surpassing the ability to provide them for many.

Capability Group

The changing landscape of learning

A training platform based on the latest science on what constitutes effective learning is set to help boost both the skills and confidence of management and key workers in the aged care sectors in Australia and New Zealand.

Capability Group

Learning technology provider uses neuroscience to boost training

Aged care operators face a number of challenges amid rising demand for their services in the next decade. The providers that will lead during this time of substantial change will be those who can attract employees, train them on the job and retain workers long-term by offering clear paths to career development and job security.

Capability Group

Aged care training and development in the spotlight as sector overhauls

Join our #ReimagineLearningImpact series from June 2nd to answer this question and many more. The series will support you to harness the power of technology and data to make better decisions in designing and developing learning experiences for your entire organisation. Global thought leaders will provide you with tips, tactics and stories that you will be able to incorporate into your learning strategies for the remainder of 2021 and beyond. We are looking forward to connecting with you all!

Capability Group

Reimagine Learning Impact

The challenge for frontline employees starting a new role is significant as they are expected to quickly be able to perform in customer-facing roles. According to Aberdeen Group, new employees are 69% more likely to stay longer than three years if they experience well-structured onboarding.

How Lowe’s starts employees off right with frontline-first onboarding

The pandemic has accelerated digital disruption in the retail banking industry to a level not previously seen. Here are 4 key takeaways from Axonify’s recent Axonicom Fireside Webinar.

Rhiannon Nakhle

4 key takeaways from the AxoniCom Fireside Webinar

Why Immersive VR is so effective for soft skills development and the positive impact psychological safety has on a teams’ performance, engagement and innovation.

Connecting teams through VR

Eighty percent of the global workforce is on the front line. Disruption may have changed the way they do their jobs, but they remain the ultimate driver of business success, and we should invest in their development.

To overcome business disruption, take a front-line-first approach

As New Zealand enters the second round of restrictions, many of us will also be cycling through familiar feelings of anxiety, and stress.

Resilient leadership

We can easily get focused on trying to be productive with the practical tasks we face, like managing cash flow, retaining and winning customers, innovating and pivoting. However, we often forget to allow focus on the 3 most critical things that can support this productivity.

Capability Group

Prioritise mental wellbeing for you and your team

We hope you were able to make use of our free Lockdown Field Guide animation series over the past 6 weeks, either individually, amongst your friends and family, or across your organisations. We have received incredible feedback and each animation has received 1000’s of views so we hope they played a small positive role in maintaining wellbeing throughout lockdown.

Capability Group

New normal animations

Capability Group is further bolstering its commitment to innovation in the digital and learning technology space with the appointment of Simon Carter, our new Product Design Manager - Digital Learning & VR.

Capability Group

Introducing Simon Carter

In March the world is celebrating International Women’s Day and this has generated a bit of buzz in the office here at Capability Group.

Capability Group

#ChooseToLead

Capability Group’s team in Singapore continues to grow as we expand our offering across the SEA region. We are hugely excited to introduce you to the latest member of our Singapore team, Belinda Ng, Head of Strategic Partnerships and Business Development (SEA).

Capability Group

Introducing Belinda Ng

Capability Group has established a Singapore-based Advisory Board to support its expansion across the SEA region. Following a robust recruitment process with support from NZTE and Board Dynamics we are really excited to announce the following two appointments.

Capability Group

Capability Group Advisory Board

More than Netflix

Leading high impact teams

March 25, 2020 brought about a sudden and sobering reality for the team at Briscoe Group Limited. Like many companies around the world, they were required to close their 85 homeware and sporting goods stores across New Zealand as the nation entered a level four lockdown due to the COVID-19 pandemic.

Cool, calm & connected

Recently we partnered with a significant Australian retailer to help transition their frontline staff from face to face learning to learning online. This blog looks at how we were able to solve their learning challenge by successfully utilising Capability Group’s learning design principles to provide effective blended learning solutions.

Blended learning for digital transformation

In the 21st century, we are presented with a landscape that is interconnected and global. Any organisation now has the ability to be available any time, any place, to anyone. The advent of this interconnected, global marketplace provides an incredible opportunity to those companies willing to move with the times, and part of this is the ability to appreciate the importance of diversity as well as inclusion in the workplace.

Why are diversity and inclusion important?

One thing that people often complain about in the workplace is boring meetings. If you were to ask people to rank what frustrates them most about work, I predict that poorly run meetings would rank somewhere near the top.

Running Effective Meetings

Keeping your team motivated through tough times can be challenging, and with the pace of work only increasing and disruption & change becoming the norm, the task of keeping our people motivated and engaged in the workplace can seem daunting.

Management – Motivating Teams

In our VUCA world building a more diverse and inclusive workforce is a strategic imperative of most organisations across the APAC region.

Growing diversity and inclusion

The Growing Pasifika Niu Leaders programme is a programme specifically designed for Pasifika employees who have demonstrated leadership capability and potential but not necessarily in the traditional workplace sense.

Use of poetry in leadership development

Capability Group is delighted to announce a partnership with workforce upskilling platform Degreed.

Capability Group

Introducing Degreed to New Zealand

In 2019, almost all of us have had experience working in a virtual team – a 2018 global study of executives from major organisations found that 89% of respondents work on a virtual team, and 27% are on at least four virtual teams.

Nicola Blockley

The importance of building trust in virtual teams

I recently re-read an awesome book called First, Break all the Rules by Marcus Buckingham & Kurt Coffman.

Management & leadership

We’ve been having lots of conversations here at Capability Group about who we are, why we do what we do and the impact we want to have. As a result of these conversations, we made an interesting observation. Our solutions not only transform individuals, teams, and organisational performance, they also generate a ripple effect, causing the connections and capabilities developed by individuals on our programmes or using our solutions to flow through into their families and communities.

The ripple effect

New year, new chapter

No resources found

Let’s reimagine learning in your organisation!