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If you are passionate about learning and driving change in the workplace through design, leadership development, learning technology, and change management we want to hear from you.

Capability Group - New Zealand office employees

Account Manager - Singapore

Who we are:

Capability Group is a leader in the "learning technology"​ space as a result of our partnership with Axonify, a Canadian tech company that has developed a gamified microlearning platform. The Axonify microlearning platform combines adaptive microlearning, brain science and gamification to embed training as a way to positively change employee behaviour that can be directly attributed to bottom-line business results. Capability Group has successfully implemented the Axonify platform for a number of clients in Singapore, China, Japan, Thailand, Australia and New Zealand and are now looking to expand our team to meet demand in 2022 and beyond.

About the role:

Based out of Singapore, you will work closely with Capability Group’s APAC Axonify team. The main responsibility for the role is to provide Account Management services to a selection of our existing Axonify customers. Account Management at Capability Group is the ‘Hub’ for coordinating activities with our existing customers and ensuring that they are realising value from the investments they are making. You will bring a combination of skills to the table, coordinating internal activities for our customers including;

• Stakeholder management within large enterprises
• Client relationship management(throughout China and South East Asia)
• Engagement planning and reporting
• Value realisation initiatives
• Capturing product feature requests
• Customer Support

You will be able to align customers business needs to a Capability Group product or service and be knowledgeable across our products to start the sales expansion process.

In this role you will be responsible for:

• Assuming ownership of a selection of existing Axonify customer relationships in Asia
• Managing the Axonify Customer Success Programme within each account, optimising the performance of the platform and client value realisation
• Ensuring renewal of customers and identifying opportunities to grow footprint within the customer environment
• Working in co-operation with the Sales and Marketing teams to grow the Axonify pipeline
• Managing existing accounts ensuring customer success and limited churn of contracts
• Tracking activities in our CRM
• Monitoring competition and marketplace information
• Recommending changes in products and services by evaluating results and competitive developments
• Maintaining professional and technical knowledge through ongoing training; reviewing professional publications; establishing personal networks; participating in professional societies
• Corporate visits with existing customers
• Acting as a trusted advisor for the client, gaining an understanding of client business requirements and the problem the Axonify platform is solving
• Maintaining current knowledge and understanding of Axonify functionality and learning technology to be able to converse with a client on business needs and trends
• Preparing account plans, assisting in new customer launch activities, conducting account reviews, and providing other support as required to enable customers to optimise their use of the platform
• Assisting customers in providing product feedback and requests
• Working with customers to ensure they are aware of and making use of new product features
• Ensuring customers are connected with our Services team so that we can provide technical support required to achieve success with their programs
• Supporting and project managing regular BVAs with clients
• Enthusiasm, flexibility and a commitment to quality and customer service are essential.

Requirements:

• Fluent in English and Mandarin (reading, writing, and speaking), to aid in supporting our clients based throughout the Asia Pacific region
• Ability to define and meet deadlines, work under pressure, and build/maintain productive customer relationships
• Excellent organisational, written and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner to advanced level users
• Able to respond quickly in adynamic and changing environment
• Ability to demonstrate leadership, and coordinate efforts across different functional areas of the business to support customer initiatives
• Commitment to continuous improvement, self-development, and life-long learning
• Conflict resolution, data analysis and problem-solving skills
• Achieve Capability Group customer success performance metrics

Experience desired:

• 2+ years of experience in account management or customer fronting role with SEA and Chinese customers
• Experience with HRIS / Learning platform / SaaS platform or technology background preferred
• Project management experience beneficial
• University degree (background in a Business or related programme is preferred)

Get in touch with Anna:
anna.hyland@capabilitygroup.co

Apply via email