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Capability Group

NRF 2026: What the world’s biggest retail stage is telling us

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Our First Move VR Manual Handling Programme has been awarded Platinum at the 2025 LearnX Awards. Developed in partnership with Provention NZ, Uptale, and Briscoe Group, the programme uses immersive VR and behavioural science to build safer, more confident movement habits.
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Capability Group

Capability Group wins platinum at LearnX Awards 2025

People know what safe looks like. They’ve seen the diagrams, watched the videos. But in the pressure of the moment, on the warehouse floor, behind the bar, or during a delivery run, those reminders fade fast. Behaviour reverts to habit. And risk returns.
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Capability Group

Rethinking manual handling training: From tick-box to transformation

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Whether it’s onboarding, systems training, embedding new ways of working or behavioural change, the expectation is clear: learning must be delivered at pace, be embedded in the flow of work, and show results fast.
Blog
Drew McGuire

Modern learning that delivers: Fast, relevant, and impactful

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Retail turnover is expensive. Some estimates suggest it costs as much as 33% of a employee’s annual salary to replace them.
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Capability Group

From high turnover to high performance: Strategies to retain retail talent

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How to build a consistent, memorable and differentiated guest experience at scale
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Capability Group

Empathy at scale: The secret to memorable guest experiences

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How professional services firms can evolve their talent and succession strategies to retain top performers and build future-ready leadership pipelines.
Blog
Fiona Hancock

Rethinking talent and succession in professional services

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As the holiday season approaches, the pressure on retailers intensifies. Not only do customer numbers increase, but so does the need for seasonal hires who can hit the ground running. Effective onboarding is the difference between a smooth holiday season and one filled with challenges and disruptions.
Blog
Capability Group

How to get new hires ready for the holiday rush: practical tips for retailers

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While much has been talked about how retailers can manage changes at a corporate level, there’s a gap when it comes to equipping frontline teams to keep pace with this digital transformation.
Blog
Capability Group

How to empower your frontline retail teams for constant change?

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In hospitality, the onboarding process isn't just about getting new hires up to speed on basic procedures—it’s your chance to empower them to deliver exceptional guest experiences from day one.
Blog
Capability Group

How to build a Hospitality onboarding process that drives exceptional guest experiences 

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The hospitality industry is one of the most dynamic sectors, constantly adapting to shifting guest expectations and operational challenges. But as businesses evolve, so must the methods used to train and upskill employees.
Blog
Capability Group

Investment in learning = investment in guest experience = revenue growth

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Webinar
The ROI Imperative Webinar with JD Dillon and Drew McGuire
Capability Group
Webinar

The ROI imperative: Proving the business value of learning

JD Dillon, Chief Enablement Architect at Axonify, and Drew McGuire, CEO of Capability Group, discuss how L&D can finally solve the ROI problem to position learning as a critical driver of business performance.

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Maximise Impact. Minimise CostsMaximise Impact. Minimise Costs
Guide

Maximise Impact. Minimise Costs

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Maximise Impact. Minimise CostsMaximise Impact. Minimise Costs
Guide

Maximise Impact. Minimise Costs

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The age of acceleration: Digital learning for scale and speedThe age of acceleration: Digital learning for scale and speed
Guide

The age of acceleration: Digital learning for scale and speed

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The age of acceleration: Digital learning for scale and speedThe age of acceleration: Digital learning for scale and speed
Guide

The age of acceleration: Digital learning for scale and speed

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Training for Change WhitepaperTraining for Change Whitepaper
Guide

Training for Change Whitepaper

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Training for Change WhitepaperTraining for Change Whitepaper
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Training for Change Whitepaper

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The Employee Engagement Playbook for Retailers The Employee Engagement Playbook for Retailers
Guide

The Employee Engagement Playbook for Retailers

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The Employee Engagement Playbook for Retailers The Employee Engagement Playbook for Retailers
Guide

The Employee Engagement Playbook for Retailers

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How to move from traditional training to personalised learning experiences?How to move from traditional training to personalised learning experiences?
Guide

How to move from traditional training to personalised learning experiences?

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How to move from traditional training to personalised learning experiences?How to move from traditional training to personalised learning experiences?
Guide

How to move from traditional training to personalised learning experiences?

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Where are organisations falling short with their onboarding programmes?Where are organisations falling short with their onboarding programmes?
Guide

Where are organisations falling short with their onboarding programmes?

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Where are organisations falling short with their onboarding programmes?Where are organisations falling short with their onboarding programmes?
Guide

Where are organisations falling short with their onboarding programmes?

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What do frontline employees need to stay happy, productive, and loyal?What do frontline employees need to stay happy, productive, and loyal?
Guide

What do frontline employees need to stay happy, productive, and loyal?

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What do frontline employees need to stay happy, productive, and loyal?What do frontline employees need to stay happy, productive, and loyal?
Guide

What do frontline employees need to stay happy, productive, and loyal?

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How to build an effective microlearning strategy?How to build an effective microlearning strategy?
Guide

How to build an effective microlearning strategy?

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How to build an effective microlearning strategy?How to build an effective microlearning strategy?
Guide

How to build an effective microlearning strategy?

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Featured News

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Image of a girl using a VR headset and the badge of LearnX Award Platinum Winner
Featured
Capability Group
12/9/2025

Capability Group wins platinum at LearnX Awards 2025

Our First Move VR Manual Handling Programme has been awarded Platinum at the 2025 LearnX Awards. Developed in partnership with Provention NZ, Uptale, and Briscoe Group, the programme uses immersive VR and behavioural science to build safer, more confident movement habits.

Read more

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