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How to build a consistent, memorable and differentiated guest experience at scale
Featured
4/29/2025

Empathy at Scale: The Secret to Memorable Guest Experiences

How to build a consistent, memorable and differentiated guest experience at scale

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How professional services firms can evolve their talent and succession strategies to retain top performers and build future-ready leadership pipelines.
Featured
Fiona Hancock
4/17/2025

Rethinking Talent and Succession in Professional Services

From improving communication to creating a sense of community among employees, our partner’s latest report is a must-read for anyone looking to make a difference in the lives of frontline workers. 
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Capability Group
11/5/2024

5 insights to tackle the frontline’s toughest challenges

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While much has been talked about how retailers can manage changes at a corporate level, there’s a gap when it comes to equipping frontline teams to keep pace with this digital transformation.
Blog
Capability Group
11/5/2024

How to empower your frontline retail teams for constant change?

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In hospitality, the onboarding process isn't just about getting new hires up to speed on basic procedures—it’s your chance to empower them to deliver exceptional guest experiences from day one.
Blog
9/26/2024

How to build a Hospitality onboarding process that drives exceptional guest experiences 

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The hospitality industry is one of the most dynamic sectors, constantly adapting to shifting guest expectations and operational challenges. But as businesses evolve, so must the methods used to train and upskill employees.
Blog
9/26/2024

Investment in learning = investment in guest experience = revenue growth

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Manual handling injuries are a costly issue across industries like retail, healthcare, and manufacturing.
Blog
Capability Group
9/18/2024

Workplace safety - Why VR is the key to effective manual handling

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In today’s workplaces, manual handling injuries are a costly and persistent challenge. With businesses facing rising injury-related expenses, the demand for effective, scalable training has never been greater. That’s why Capability Group, in partnership with Provention, is proud to introduce First Move VR
News
9/18/2024

First Move: Revolutionising Manual Handling Training with VR

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We are absolutely thrilled to announce that Toi Moana Bay of Plenty Regional Council has won Bronze at the 2024 Brandon Hall Group HCM Excellence Awards® with the programme ‘Toi Moana Whakarangatira Wānanga’
News
Capability Group
9/17/2024

Capability Group and Toi Moana win Bronze at 2024 Brandon Hall Group Excellence Awards

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The impact of poor manual handling practices extends far beyond immediate workforce injuries. From lost productivity and increased absenteeism to higher insurance premiums and potential legal liabilities, the hidden costs of poor manual handling can be staggering.
Blog
Capability Group
9/16/2024

The hidden costs of poor manual handling practices

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Capability Group is thrilled to announce the launch of "Leadership Lab: Learning Beyond Walls", a series of facilitator-led, VR-infused leadership development workshops. These innovative workshops combine the best of traditional classroom-style learning with cutting.
News
Capability Group
7/13/2024

Capability Group Unveils Leadership Lab: Learning Beyond Walls

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Featured Webinars & Events

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Training for Change WhitepaperTraining for Change Whitepaper
Guide

Training for Change Whitepaper

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Training for Change WhitepaperTraining for Change Whitepaper
Guide

Training for Change Whitepaper

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The 2024 Employee Playbook for Retailers The 2024 Employee Playbook for Retailers
Guide

The 2024 Employee Playbook for Retailers

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The 2024 Employee Playbook for Retailers The 2024 Employee Playbook for Retailers
Guide

The 2024 Employee Playbook for Retailers

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How to move from traditional training to personalised learning experiences?How to move from traditional training to personalised learning experiences?
Guide

How to move from traditional training to personalised learning experiences?

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How to move from traditional training to personalised learning experiences?How to move from traditional training to personalised learning experiences?
Guide

How to move from traditional training to personalised learning experiences?

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Where are organisations falling short with their onboarding programmes?Where are organisations falling short with their onboarding programmes?
Guide

Where are organisations falling short with their onboarding programmes?

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Where are organisations falling short with their onboarding programmes?Where are organisations falling short with their onboarding programmes?
Guide

Where are organisations falling short with their onboarding programmes?

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What do frontline employees need to stay happy, productive, and loyal?What do frontline employees need to stay happy, productive, and loyal?
Guide

What do frontline employees need to stay happy, productive, and loyal?

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What do frontline employees need to stay happy, productive, and loyal?What do frontline employees need to stay happy, productive, and loyal?
Guide

What do frontline employees need to stay happy, productive, and loyal?

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How to build an effective microlearning strategy?How to build an effective microlearning strategy?
Guide

How to build an effective microlearning strategy?

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How to build an effective microlearning strategy?How to build an effective microlearning strategy?
Guide

How to build an effective microlearning strategy?

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Why empowering your Hospitality workforce matters?Why empowering your Hospitality workforce matters?
Guide

Why empowering your Hospitality workforce matters?

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Why empowering your Hospitality workforce matters?Why empowering your Hospitality workforce matters?
Guide

Why empowering your Hospitality workforce matters?

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The real impact of a well-designed onboarding programmeThe real impact of a well-designed onboarding programme
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The real impact of a well-designed onboarding programme

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The real impact of a well-designed onboarding programmeThe real impact of a well-designed onboarding programme
Guide

The real impact of a well-designed onboarding programme

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Capability Group is delighted to announce a partnership with workforce upskilling platform Degreed.
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