Difficult customers have always been a challenge but recently, frontline employees have increasingly had to deal with upset, angry and sometimes downright abusive customers. Our programme provides employees with limitless access to the tools and knowledge they need to manage these customers and their own wellbeing.
Our ready made dealing with difficult customers programme can be customised and is designed to be flexible so you can pick and choose the modules and material that are relevant to your context. Each module comes with:
Coles’ Learning and Development team needed to move their existing learning content to a blended learning format
A transformation programme that raised the leadership and management capability of their managers, embed Transpower’s behaviours, and raised performance across the organisation.
We worked with Dairy Farm to deliver business critical knowledge quickly by implementing the Axonify platform to their 66,000 employees.
With a new approach to onboarding and training, Capability Group & Axonify partnered with Grab to reduce its driver activation time from 2 days to 75 minutes.
An engaging onboarding programme focused on essential skills, knowledge, and behaviour to onboard over 800 new hires every year for their six contact centres in India, the Philippines and Australia.