From onboarding to everboarding: Powering up a new PAK’nSAVE team for success

Onboarding and training more than 220 employees in a short period of time ahead of opening day was already a major challenge, but other key challenges included:

• Accessing training required logging into the Corporate LMS, which often presented usability challenges.
•  New hires needed to be on site to commence learning, which involved scheduled sessions and were administrator led.
• Onboarding felt like a task to complete, not an experience to engage with.
• Any follow up or support would be face-to-face, requiring a manager or assistant manager.
•  Reporting involved paper-based checks, including Food Safety Audits, with no real-time analytics for Team Leaders.
• And most critically, the existing approach didn’t support behaviour change or performance improvement.

The solution proposed included three clear goals:

• Build employee engagement and capability through a dedicated frontline mobile-first learning app, the Axonify platform, that supports learning in the flow of work. Employees no longer needed to come into the office to complete modules; they can access learning anytime, anywhere, on any device.
• Design a ‘fit for purpose’, sustainable blended learning onboarding programme, reducing administrative load, increasing speed to competency and providing a consistent, engaging experience for every new employee.
• Develop a role-based content framework aligned to business goals, combining existing and new learning content.

PAK'nSAVE Highland Park launched the new store with an “everboarding” mindset, where learning was continuous, not a one-off event. Employees revisited key knowledge through spaced repetition, with content tailored to their roles, helping behaviours stick and translating knowledge into performance.

Key results includes mandatory learning time reduced by up to 50%. Estimated saving of $15K during the initial onboarding of 220 employees. More than 20% knowledge uplift on key topics within 90 days. And 3x consistent logins per week​.

Shifting from compliance-led onboarding to a personalised, mobile-first, gamified learning experience, PAK’nSAVE Highland Park successfully met the needs of its frontline workforce and set a new benchmark for scalable, sustainable learning.

Explore the full results and approach by downloading the case study.