Quest Apartment Hotels

Bringing a sustainability strategy to life through engaging e-learning modules

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Bringing a sustainability strategy to life through engaging e-learning modules

Headquarters

Australia

# of Employees

N/A | Franchise

Industry

Others

# of Users

N/A

Solution used

E-Learning

Website

www.questapartments.com.au

Top challenges

Content distribution to a dispersed workforce

Track compliance across their franchise network

Scale the solution to new franchises

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Quest Apartment Hotels is one of Australasia’s largest apartment hotel operators, with more than 160 properties across Australia, New Zealand, Fiji, and the United Kingdom.

The challenge

Quest had developed a meaningful sustainability strategy, but translating it into consistent, everyday behaviours across a dispersed franchise network was a significant challenge.

The solution

We partnered with Quest to design bespoke e-learning modules: an engaging digital experience that could be distributed to all franchisees and completed by every employee across the network. Together, we created:

  • A series of animated videos to humanise the sustainability story and connect employees to the mission behind the strategy.
  • Clear, practical guidance on how each employee could translate the strategy into daily habits.
  • A consistent narrative designed to align all franchisees and their teams behind a shared purpose.
  • Built-in compliance tracking, making it easy for Quest to monitor completion rates and demonstrate regulatory adherence across all properties.

The results

The e-learning modules gave Quest a scalable, consistent way to engage its entire franchise workforce, ensuring the brand’s commitment to a greener future was understood and acted upon.

  • Strategy translated into habits
  • Franchise-wide consistency
  • Simplified compliance tracking
  • Easy to scale

Download the full case study to learn more.

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