“When organisations put their frontline first—when they keep the lines of communication open, provide timely and relevant training and reinforce the behaviours that matter most—they win. It's as simple as that”.

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Training matters. Now more than ever.
But 1/3 of frontline employees don’t feel prepared to do their job in current retail and contact center environments.

So, what do employees want (and need) from their training to feel safe and prepared?

Explore The State of Frontline Employee Training and learn all about the current state of the workplace training—including data on employer communications, frontline preparedness in the current environment and the typical training experience both before and after the pandemic began.